Dear customer, please note that our Customer Service will be closed on December 24th, 25th, 26th, and 31st, as well as January 1st, 2025.
We wish all our customers a Merry Christmas and a Happy New Year!
Safety Advice
- Do not put up your tent in extremely bad weather – i.e. strong winds, heavy rain or snow. If you have put up the tent already, be sure to take it down immediately in case of bad weather.
- In some countries, approval is needed to set up a tent larger than 75 m².
- In the case of strong wind, it is your responsibility to secure the tent adequately and prevent it from injuring materials and people.
- Your tent is intended as a temporary form of coverage. It is to be used on an occasional and non-permanent basis only.
- When it rains, a risk emerges that water pile up on the roof of your tent and causes the tent to collapse. It is your responsibility to keep the roof cover free of water. Be sure that it is fully extended and please remove standing water that builds up during rainfall.
- When it snows, a risk emerges that snow pile up on the roof of your tent. Heavy snow may cause the tent to collapse. It is your responsibility to remove snow from the roof of your tent and save your tent from damage.
- Please be sure that your tent is completely dry before you take it down and pack it up. Thus you avoid mould and mildew.
- Do not pack or unpack your tent at subzero temperatures. Doing so can cause crazing – especially to tent windows in sidewalls.
- Do not use open fire, welding equipment or other sources of ignition, inside or close to the tent.
- Please note that the Partytent.com warranty applies only to the normal use of the product happening in accordance with the written instructions in your manual. The warranty does not cover normal wear and tear. Neither does it cover damage, defect, wear and tear caused by misuse, poor maintenance, abuse, unauthorized modification or exposure to bad weather conditions.
- We recommend you to check whether your tent is covered by your home contents insurance.
